Refund policy
At ONMOLLYS, we want every customer to enjoy a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, we’re happy to assist you 🤍
1. Return Eligibility
Customers may request a return within 30 days after the package has been delivered.
To be eligible for a return, items must:
- Be unworn, unused, and in original condition
- Be free from stains, odors, perfume, makeup, or damage
- Include original tags and packaging where applicable
We reserve the right to deny returns that do not meet our return requirements.
2. Non-Returnable Items
The following items are not eligible for return, refund, or exchange:
- Final sale items
- Discounted or clearance products
- Bodysuits, swimwear, underwear, and intimate items
- Accessories including jewelry, hats, sunglasses, and hair accessories
3. Return Request Process
To start a return request:
- Contact us within 14 days of delivery
- Include your order number and reason for the return
- Wait for return authorization before sending any item back
Once your request is approved, our support team will provide detailed return instructions.
❗Returns sent without prior approval may be refused.
❗The address listed on our website is not a return address.
4. Refund Policy
After your returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Please allow several business days for the refund to appear
- Original shipping charges are non-refundable
We reserve the right to issue partial refunds for items returned in unacceptable condition.
In certain situations, we may provide a replacement, store credit, or partial refund without requiring the item to be returned.
5. Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees paid during checkout are non-refundable
- We strongly recommend using a trackable shipping service
ONMOLLYS is not responsible for lost or delayed return packages.
6. Damaged or Incorrect Orders
If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the item received
- Photos of the packaging if applicable
Our team will work to resolve the issue as quickly as possible.
7. Order Cancellation
Orders may be canceled within 12 hours after purchase.
After this period, orders may already be processed or shipped and may no longer be eligible for cancellation.
8. Fraud Prevention & Security
To protect our customers and business:
- Certain high-risk orders may require additional verification
- Suspicious or fraudulent transactions may be canceled
- Abuse of our return policy may result in refusal of future orders or account restrictions
9. Contact Information
ONMOLLYS
532 Fern St S
Cambridge, MN 55008
United States
Thank you for shopping with ONMOLLYS ✨
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